Supply chain crunch a ‘nightmare’ for local businesses

By Chelsea Kemp, Brandon Sun, Local Journalism Initiative Reporter

Already scrambling to adjust to current supply chain woes prompted by the COVID-19 pandemic, local businesses are now concerned with the  potential effects record-breaking rainfall and flooding in B.C. —  which have closed highways and cut off rail access to Canada’s biggest  port — will have here at home.

Brandon Chamber of Commerce  president Barry Cooper said the biggest question coming out of the  flooding and the ongoing struggles with the global health crisis is how  these factors will impact the timing and distribution of supplies across  the country. He added it is difficult to assess what the long-term  impacts will be and how long the effects could last. It could take  anywhere from two weeks to six months for recovery to begin.

“It’s  a disaster for the people of B.C. and it’s a disruption for us,” Cooper  said. “Keep it in perspective that it’s a problem for us but an  absolute disaster for them. I think we have to be aware of that, and our  hearts go out to those folks and the things that they are battling  through.”

The supply chain issues felt around the  world during COVID-19 have only been exacerbated by the flooding  wreaking havoc in B.C., essentially turning the port of Vancouver into  an island separated from the rest of the country.

The Canadian  Press reported limited access is slowly being restored to some B.C.  highways after a state of emergency was declared due to widespread  flooding in the southern region. The province may impose an order to  prevent passage except for essential travel and commercial vehicles.

Every  major route between the Lower Mainland and the Interior has been cut by  washouts, flooding or landslides following record-breaking rainfall  across southern B.C. between Saturday and Monday.

Repairing roads  where debris has come down from above will likely be relatively  straightforward, while in other places temporary bridges and detours may  need to be put in place while major work is done. Areas where roads  have been flooded and the water table has risen will likely be the most  complicated, and construction will only become more difficult as the  cold weather sets in.

The impacts of these closures can already be seen in Brandon.

“All  you have to do is drive by a car [sales] lot and count vehicles and  count empty spaces. You’ll find that most of the vehicles that are being  sold now are being sold before they hit the lot. They’re being bought  … unseen,” Cooper said. “There are lots of things where the backlog  between manufacturing and shipments is a big challenge.”

The  supply chain has been broken during the pandemic, and it can even be a  problem getting products on a container for shipment. Businesses are  seeing a 10-fold increase in price to move items due to the cost and  high demands for shipping.

Cooper said one of the biggest  challenges businesses now face, especially those that are smaller and  local, is how to pass those costs onto consumers.

“They can’t continue to eat them,” Cooper said.

Businesses  face dire issues with shipping unpredictability because even now it is  difficult to guess what will happen with the roads and rail lines in  B.C. that have been affected by natural disasters.

Regardless of  when the movement of products is restored, there will be long-term  effects on the national supply chain, and the demand squeeze created by  these unprecedented calamities will be felt in Brandon.

“We are seeing some supply chain issues already … at this moment really around fresh foods,” Cooper said.

Consumers  will first feel the effects of a failing supply chain at the grocery  store — anything out of California, including berries and leafy greens,  will be re-rooted around British Columbia, likely causing price  increases driven by the rising costs of transportation around the  province.

The majority of these products will see a short-term  disruption but the significant effects worldwide will grow as businesses  already face significant supply issues. There is a huge backlog of  ships sitting in the Vancouver Port that have already been experiencing  delays.

“They were already having troubles getting unloaded in a  timely manner and now they can’t get trucks in and out of there. The  port has basically stopped,” Cooper said. “We were already seeing  challenges in all major ports, not just Vancouver, around getting  products unloaded — COVID stopped everything and [now] we’ve learned  that restarting is harder [than] stopping.

“It’s hard to know how  big an impact that is going to have, until we get a bit of handle on how  these roads and railroads will reopen,” Cooper said.

Businesses  knew they would be facing supply chain challenges as soon as COVID-19  hit, Cooper said, and it soon became an issue in March 2020.

The  first signs of supply chain weakness began to emerge in the process of  securing agricultural products — producers were buying up items out of  fear that dealers might be closed due to the pandemic.

Consumers then  became aware of these issues in March 2020 when they went to the  grocery store and were met with shelves without toilet paper, paper  towels, cleaning supplies and more.

Issues of supply have only  been amplified over the last 20 months, especially with disasters like  the ones in B.C., and will continue for the foreseeable future.

“Every  wave contains a little bit more of a challenge,” Cooper said. “I think  that we’re all getting better at learning how to navigate it.”

A shortage of products will become an experience people will grow more familiar with, Cooper mentioned.

“Revenge  spending,” a term used to describe when people have a little extra cash  in comparison to other years, such as in 2020, will likely create an  increased demand for products this Christmas.

Cooper urged people  to start shopping a little earlier in anticipation of the festive season  and be open to the idea of choosing different gifts based on  availability.

“There are fewer varieties available. There’s less  selection this year and that’s just how it is,” Cooper said. “Local  businesses are doing their absolute best to purchase products to get in  their stores, to provide great service to people when they’re there, and  I ask that people be kind to them and understand that some of this is  just beyond [their] control.”

The Canadian Press reported Dennis  Darby, president of Canadian Manufacturers, said the cost of a shipping  container has gone from just under $2,000 in 2019 to about $10,000 as of  November 2021.

The Bank of Canada has warned that problems are  likely to worsen towards the end of the calendar year, before improving  in 2022, and help push high inflation rates even higher.

Also acting as a hurdle is finding enough workers, such as truckers, to move goods across the country, Darby said.

The  most recent jobs data from Statistics Canada noted that manufacturing  in September remained 0.8 per cent below pre-pandemic employment levels,  while transportation and warehousing was still 2.5 per cent below  levels recorded in February 2020.

Green Spot Home and Garden Inc. owner Bernie Whetter said it has been difficult navigating the supply chain issues.

He  is grateful because the shop has Christmas inventory leftover from 2020  due to several items being deemed non-essential in the province,  rendering it unavailable to the public during hard lockdowns. These  items are helping lessen the impact of supply chain delays.

The  2020 items have been pulled out to stock shelves, and new products  ordered from overseas and shipped from Europe and Asia are slowly  starting to arrive.

However, Whetter said, the backlog of shipments in Vancouver will affect the store.

These  issues of shipments sitting and waiting to be brought to the mainland  have been compounded due to a shortage of drivers, warehouse space  shortages and boats unable to unload items.

“All year it’s been tough to get containers,” he said.

This  crunch of cost has been magnified by the price of shipping. Typically a  40-foot container shipped from Europe or Asia costs about $6,000 but  because of shortages, that price has climbed to between $18,000 to  $24,000 per container.

He added the Green Spot was also affected  by a cargo ship carrying Christmas lights for the shop that caught fire  in October in Vancouver.

Since the flooding hit B.C., nothing has  been able to get out of Vancouver, he said, so even if freight companies  were able to move products onto the mainland, there is nowhere  for them to go until roads and railways reopen.

“That has come to  an absolute halt until they can figure out a road,” Whetter said. “They  think that by next week, they might be able to route things through  Highway 3.”

He added moving items through the United States is  also a possibility, but this will add to the already lengthy time it is  taking items to arrive at the Green Spot.

He expects that it will  be about a two-week delay until a new route can be found, but that  will still add time as the detour will not be as quick as the  Trans-Canada Highway.

These delays will impact the Christmas  greens, wreaths and Grinch trees available at the shop along with some  holiday décor. Things are being safely stored in B.C. for now, he said,  and will arrive at the store eventually.

“It’s just been chaos —  it’s really devastating,” Whetter said. “There is nothing any of us can  do about it. I know that they are working as hard as they can to make it  work. There are millions and millions of dollars tied up in this.”

Vendors have absorbed these costs, but consumers will soon face an increase in retail prices due to high demand and low supply.

Customers  have for the most part been understanding during the supply chain  issues, he added, because it is a situation that is beyond anyone’s  control.

Real Christmas trees will be available at the Green Spot  as they come from eastern Canada, and the Manitoba-grown poinsettias are  also in stock. He cautioned that the supply of Christmas trees has been  cut back by about 40 per cent.

“The rush [at the Green Spot] has  been a little earlier and a little heavier, but it’s certainly not  anything that we can’t handle at this point,” Whetter said. “With our  new facility, we’re just excited for Christmas. We’re ready to go.”

Brian  Johnson, Extreme Electronics general manager, said in an email the  supply chain issues have been challenging for the store.

This  adversity was amplified when the store was forced to close its doors due  to COVID-19 public health measures from November 2020 to January 2021.  The closure caused them to miss Black Friday and Boxing Day sales, which  are crucial times for generating revenue.

“Some products we  ordered a year and a half ago still have not arrived. We’re buying as  much stock as we can from wherever we can or that is available, but in a  lot of cases, even now, customers are being told not to expect to  receive it till January,” Johnson said.

The prices of some  products have increased at the store, and he expects rising costs will  be a reality for both local businesses and consumers.

“To be  honest, I’m hopeful and optimistic that we will do OK through Black  Friday and through December, and Boxing Day and … into the next year,”  Johnson said. “We have some great customers, that are very  understanding, and are going out of their way to shop local and support  the community. To them, I say thank you very much from all the local  merchants.”

Dan Saunders of Active Muffler and Auto Repair has  been feeling the squeeze of supply chain shortages since mid-2020 when  the effects of COVID-19 first rippled across the world.

It has  been a turbulent time trying to get stock for repairs, Saunders said,  because what was once quick and simple fixes for customers can now take  months based on the availability of parts.

“We really can’t always  book [cars] in because I don’t always know if the parts are available.  If we did book it in and parts aren’t available, then we get stuck  because then the vehicle is on the hoist and tore apart.”

He added  Active Muffler is doing its best to keep customers on the road because  many families are also feeling the keen economic sting of COVID-19 and  are down to one car.

It has become a daily task speaking with  customers explaining it will take several weeks or months to secure a  needed part for a repair. These can be upsetting conversations but the  supply chain breakdown is something beyond the control of local business  owners.

This is a situation that can leave small business owners feeling powerless, he said.

For his businesses, his workload has nearly tripled during the pandemic.

“The  stock [has] depleted beyond belief and it’s only going to get worse,”  Saunders said. “If you waved the magic wand today and everything was  fine, our industry is so backed up now, that even if everything as of  Dec. 1 went back to normal, it would easily take a year for us to get  caught back up.”

Parts for the automotive industry typically come from the east, but the vehicles shipped to dealerships come from the west.

Active  Muffler will be largely unaffected in terms of supplies by British  Columbia, but his customers will feel the supply chain pinch.

“He  can’t buy his car, I can’t safety it; it snowballs. A little community  like we are, we rely on all that small business,” Saunders said. “Right  now, it’s a fight.”

The supply chain trouble affects every aspect  of the automotive industry, Saunders said, because every part of  production is currently on hold or delayed.

This is on top of products sitting in shipping containers waiting to be sent out.

These  challenges of securing stock are in turn driving up the price of items  for consumers. Saunders estimates that on his end alone the cost of  securing parts has risen by around 20 per cent.

He is hoping for  some stability to be established in the future, because as of now there  is none, without even factoring in issues like B.C.

“It’s not a good time to be in small business right now,” Saunders said. “It’s a nightmare.”

Top photo credit: Active Muffler and Auto Repair owner Dan Saunders poses for a photo in his shop Friday – Photo by Chelsea Kemp/The Brandon Sun

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