Tag Archives: CityWest on Cortes

Communications

Mascon By Telus Cuts Off Some Cortes Customers, CityWest Update

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Mascon by TELUS informed at least 10 Cortes Island residents that their internet service will be terminated on June 2, 2025.

A dozen people were chatting about it on the Cortes Island Is Home Facebook page, where one typed a message to Regional Director Mark Vonesch, “The SRD was part of the whole CityWest to insure all communities were connected? Most of us do not have access to CityWest yet and now we are losing access to our only other option.” 

Nancy Kendel posted a comment on the Tideline, “A LOT OF GOVERNMENT MONEY was given to the Connected Coast Partnership of CityWest and the Strathcona Regional District, but THE JOB IS NOT FINISHED! When will Cortes Island be connected?” 

She also emailed Cortes Currents, which is what led to this story. 

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Communications

Disruptions of CityWest Services on Cortes and Quadra Islands

CityWest’s internet service for Cortes Island was cut off again, sometime after 10:44 on Saturday, March 8, and not restored until after 9:00 on Monday, March 10. This is the third or fourth time in the last 12 months. 

The outage did not affect CKTZ, which relies upon Mascon de TELUS, but did shut down numerous CityWest customers (including Cortes Currents).

‘Rumour’ has it that the fibre cable was cut somewhere on the underwater stretch between Denman Island and Williams Beach.  

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Communications

Cortes Island Residents Waiting for CityWest To Connect Them

CityWest started hooking Cortes Island residents up to the internet in December 2023, but many homes are still waiting. As the evidence is anecdotal, it is difficult to say how many people are currently connected through CityWest and how many are not.

Sherman Barker just informed me that he has never met anyone who is connected. After waiting for two years of waiting, he was using Starlink by the time a CityWest crew showed up to do the final hook-up. 

“I have a pile of CityWest cable, all the way from my driveway to my yard, that they don’t want back.”  

Sean Coyote, a techie who works for Cortes Community Radio, said typically people who have yet to be serviced are told their names are on a list. Some, like Sherman, subsequently moved on to other internet providers. Sean added that there are a couple of CityWest trucks working on the island right now. 

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Communications

CityWest’s Cable Cut In Whaletown

The West Connect Infrastructure (WCI) crew had just finished laying CityWest’s main cable in Whaletown, when one  of the workers noticed that a line had been cut. They immediately informed the RCMP, whose press release states they were initially informed of three cuts to the cable. 

Scott Simpson, Senior Marketing Manager at CityWest explained: “On the evening or night of Thursday, March 21st,  there was some vandalism done to the fibre optic network that was being constructed for the service to the community of Whaletown. Crews noticed some damage to the network. Upon further investigation, we found that 17 different sites have been damaged along about a 1.5 kilometre stretch on Whaletown Road. So, 17 different sites that had been cut with multiple cuts at each site, quite a bit of restoration work. We’re looking at an estimate of about $40,000 worth of damage overall. That would include materials and the labour to fix everything.”  

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Communications

CityWest finally delivers: some Cortes Island homes already receiving service 

CityWest finally delivered on its promise to bring high speed fibre-optic internet to Cortes Island. 

It has been five years since Victoria Smith, then the  Strathcona Regional District’s Special Projects and Sustainability Manager, confirmed that Cortes Island was a proposed recipient for the Connected Coast Project.

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